Emergency Dental Care and First Aid
Leumit members under the age of 18 and those aged 72 and above are entitled to receive reimbursement for initial emergency dental treatments during the hours when dental clinics under the Leumit agreement are closed, provided by dentists who are not part of the Leumit network.
Dental emergencies often happen at the most inconvenient times. Whether it is severe tooth pain, dental trauma, or another urgent issue, getting treatment when clinics are closed can be challenging.
Leumit members under the age of 18 and over the age of 72 may be eligible for reimbursement for emergency or first-aid dental treatment received outside the operating hours of Leumit-contracted dental clinics, when treated by a dentist who is not part of Leumit’s provider network.
What Is Considered First Aid?
First-aid dental treatment refers to urgent care that cannot be postponed, such as:
Pain relief
Prescription of medication
Surgical treatment in acute inflammatory conditions
Removal of tooth decay and temporary filling
Reattachment of a fallen filling or restoration
Emergency and first-aid dental services involve payment. Final charges are determined by the treating dentist according to the type of treatment and the Leumit Dental price list.
Please note: treatment costs do not include X-rays.
Emergency Treatment During Clinic Operating Hours
Leumit members can schedule emergency dental treatment at any dental clinic that participates in Leumit’s provider network.
Scheduling an Appointment
Please contact your treating dental clinic directly to schedule an emergency appointment.
Emergency Treatment Outside Clinic Operating Hours
Outside regular operating hours, members may visit any dental clinic that is open at that time. Eligible members may receive reimbursement for treatment, subject to the conditions listed below.
Who Is Eligible for Reimbursement?
Reimbursement for emergency dental treatment received while Leumit-contracted clinics are closed is available only to:
Leumit members under age 18 (until their 18th birthday)
Leumit members over age 72 (after their 72nd birthday)
Service Hours for Reimbursement Eligibility
Emergency treatment by non-contracted dentists is eligible for reimbursement during the following times:
Weekdays: 9:00 PM – 7:00 AM
Fridays and holiday eves: From the beginning of Shabbat / holiday until 7:00 AM on Sunday or the morning after the holiday
Dental Service Center
If you are unable to find an available clinic, you may contact the dental service center at *507, extension 6.
Operating hours:
Sunday–Thursday: 8:00 AM – 4:00 PM
In addition, Leumit’s general customer service center is available:
Sunday–Thursday: 4:00 PM – 8:00 PM
Friday mornings
How to Request Reimbursement
To receive reimbursement for emergency dental treatment provided by a dentist outside Leumit’s provider network, you may submit a request in one of the following ways:
- Through the Leumit app
- Through a customer service representative at your medical center
- By calling the dental service center
Required Documents
Please attach the following documents:
- Invoice / receipt showing the date and time of payment, confirming that treatment took place while Leumit-contracted clinics were closed
- Medical documentation detailing the treatment performed, including the tooth number
- Dental X-ray showing the reason for treatment
Reimbursement is calculated according to the treatment performed, based on Leumit’s official price list, minus the applicable co-payment.
Submit a reimbursement request via the Leumit app
