Leumit Health Fund Leads Again with the Lowest Number of Complaints

Leumit Health Fund Leads Again with the Lowest Number of Complaints — for the Second Consecutive Year. 

According to the Ministry of Health’s 2024 Complaints Report, Leumit Health Fund once again recorded the lowest number of complaints overall and the lowest number of justified complaints among all health funds in Israel — for the second year in a row.

This achievement continues the consistent improvement shown by Leumit in recent years and reflects the organization’s significant investment in service quality and customer experience.

According to the report:

• The number of complaints per capita at Leumit continues to decline — maintaining a significant positive gap compared to other health funds.
• The number of justified complaints per capita is the lowest among all health funds, with a steady decline since 2020.
• Leumit also stands out positively in comparison to the national average, with a lower complaints rate that continues to improve.
• In the field of emergency medicine, Leumit reports the lowest number of complaints per capita.

Tal Mandel, Head of the Customer Division at Leumit Health Fund, commented:

“These results reflect the high-quality, professional, accessible, and compassionate service we provide to our clients — alongside continuous investment in infrastructure and in the development of new and improved services.
We deeply appreciate and take great pride in the outstanding work of all Leumit teams, whose dedication has once again placed us first in service among all health funds in Israel.”

According to the Ministry of Health’s 2024 Complaints Report, these are the results:

Number of complaints per 10,000 insured members:

Leumit has the lowest number of complaints — 2.78 per 10,000 members,
followed by Maccabi (4.22), Meuhedet (4.47), and Clalit (5.15).

Number of justified complaints per 10,000 insured members:

Leumit again ranks first, with the lowest number of justified complaints — 0.6 per 10,000 members,
followed by Maccabi (1.27), Meuhedet (1.34), and Clalit (1.46).